Pietermaritzburg : 033 342 0828 • Durban : 031 263 2877 • Richards Bay : 035 789 0263 enquiries@homestudio.co.za

Terms of Service

Reservation

Products cannot be reserved by a user to be bought at a later time. Placing an item in your cart without processing the payment for the order will not lead to a successful order being placed nor the reservation of (an) item(s).

If an item is listed as “on hold”, this means that a user currently has the last of these items in their Home Studio shopping cart. If their cart expires without payment being made, this item will be released back onto the website for sale.

Availability

Please note that the stock of all items on offer is limited. Home Studio will make all reasonable attempts to ensure that product sales are brought to an end when stock runs out.

If it happens that Home Studio is unable to fulfil any order at the advertised price because stock is sold out or unavailable, Home Studio will let you know and you’ll be entitled to a reimbursement for the rand value you have paid for such product.

ERRORS AND OMISSIONS EXCEPTED (E&OE)

While every care is exercised, Home Studio shall not be liable for errors on this website (homestudio.co.za); including the mis-positioning of any advertisement or the wrong pricing of products. Should a case such as this occur, Home Studio has the right to amend the error without effect. Customers who view an incorrect ad or price do not have the right to make any claim.

SPECIAL ORDER GOODS

In accordance with Section 42 of the Electronic Communications and Transactions Act, the 7 day return/ refund policy is not applicable to customer made/ special order goods. In the event that a special order is cancelled we reserve the right to levy a reasonable cancellation penalty based on costs incurred by Home Studio at the time of cancellation.

GOODS ASSEMBLED BY THE CUSTOMER

Please take note that we will not accept any claims for damage to goods or personal injury where goods are purchased unassembled. No claims for refunds will be entertained where goods have been assembled, affixed or installed by the customer or its representative.

Please note that shipping fees are not refundable.

WARRANTIES

  • Unless otherwise stated our goods carry a warranty of 12 months from date of delivery.
  • Warranty claims must be accompanied by original proof of purchase and delivery. Claims are subject to assessment by our trained staff and will be subject to management’s discretion.
  • Warranties do not apply to goods damaged due to misuse and abuse by the customer or fair wear and tear.
  • Warranties will similarly not apply where the customer has disregarded the Home Studio’s care and cleaning instructions.

LEATHER GOODS

Please take careful note that leather is a skin and carries natural inherent characteristics which are normally associated with a product of this nature. Variations in colour, shade and tone can be expected. Tick bite marks, scratches and scars do occur on genuine leather and due to the natural elasticity of hides, leather will stretch with use. These features enhance the unique character of the leather goods. Home Studio will not accept any claims for these inherent characteristics.

Please take further note that allowance must be made for a percentage of foam compression in the lounge suite seats, which can occur over time.

Recliner suites have moving parts which are subject to ordinary wear and tear depending on the frequency of use. Allowance must be made for this.

Competitions 

From time to time, Home Studio may run competitions through its website and other channels. The prizes offered as well as the competition requirements (for winning) may also change from time to time, and will be disclosed during the running of the competition.

Home Studio cannot guarantee the quality or the fulfilment of the prizes by third parties. The winner of competitions will be decided by Home Studio at its full discretion. Home Studio staff and their family members are not allowed to participate, will not be considered for competition winners in these competitions and will not be eligible to win.

General Conditions

Service Disruption

Home Studio reserves the right to limit or discontinue the functionality of the site. While we strive to be online continuously, we cannot exclude cases in which the webpage may be unavailable. In rare cases this may cause data loss.

Home Studio cannot be held liable for cross-browser incompatibilities that cause checkout or payment failures. We recommend that you browse with Google Chrome, Safari or Firefox.

Intellectual property

Home Studio and participating vendors retain all copyright and other rights to services, as well as listings, information, images, videos, and databases (the “Property Protection”). A modification, reproduction, publication, disclosure to third parties and/or exploitation of the protected property without the prior written consent is expressly prohibited by Home Studio.

The Protection of Data

Please see our Privacy Policy for more information on the policy of protecting user data and privacy.

Termination/Cancellation of Orders

Home Studio reserves the right to cancel or refuse to fulfil any order it suspects of being fraudulent. This includes but is not limited to instances of suspected stolen credit cards and abuse of referral programme incentives. On occasion, a Client Concierge may request a copy of your official identification document or the front of your credit card to verify the transaction with the relevant bank. Home Studio may also refuse to refund you on the basis of transaction being suspected as fraudulent – you may then initiate a chargeback process from your bank if you wish to receive a refund.

Changes in General Conditions

Home Studio reserves the right to revise these terms from time to time. If you disagree with the general terms we do not recommend use of our service. You will be required to accept the T’s & C’s every time you transact on our website.

We reserve the right to ban any individual uploader or website domain from using our services for any reason.

Returns

Return Merchandise Authorization

You have 2 working days upon receipt of your order to contact Home Studio for a refund.

We aim to process your return request within 3 days. Should you have any queries please contact us at support@homestudio.co.za

Please refer to the break-down below to preview return policies for certain products.

Final Sale Items

Final sale items may not be returned for an exchange or refund.

Shipping and Handling

Shipping and handling charges are not refundable, unless an order has arrived damaged, faulty, incorrect or missing. The Client Concierge team will use their discretion to evaluate whether a refund for shipping and handling may be waivered.

Gift Cards

Gift cards are not refundable for cash. Therefore, if you require a refund for items being returned or exchanged that were purchased with a gift card, only your Home Studio wallet will be credited.

Gift cards are valid for up to 3 years.

The Fine Print:

Return requests will be approved at the discretion of Home Studio.

Products will not be eligible for return if they have been partially or entirely disassembled, physically altered, permanently installed, affixed, attached, joined or added to, blended or combined with, or embedded within, other goods or property. This includes products that have been worn or damaged.

There will be an additional R500 re-packaging fee for furniture and R50 on Accessory products returned not in their original, undamaged packaging.

Please note that items arriving after the 7 working day return deadline will not be accepted and will be returned to sender.

Exchanges

Exchange requests will be approved at the discretion of Home Studio.

Products will not be eligible for exchange if they have been partially or entirely disassembled, physically altered, permanently installed, affixed, attached, joined or added to, blended or combined with, or embedded within, other goods or property. This includes products that have been worn or damaged.

There will be an additional R500 re-packaging fee for furniture and R50 on Accessory products returned not in their original, undamaged packaging.

Please note that items arriving after the 7 working day exchange deadline will not be accepted and will be returned to sender.

Incorrect/Damaged/Faulty/Late Goods

In the case of incorrect/damaged/faulty products – exchanges or replacements are the responsibility of Home Studio. Please notify us of the incorrect/damaged/faulty product within 2 days of receipt of the product.

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